Scenarios

Every scenario, by sector

The real messages that arrive at Indian businesses — handwritten chits, voice notes, screenshots, ERP orders — grouped by trade, with what the agent does with each and what it hands to a person.

Across every trade

When the conversation is on your own site
A D2C size question, an engineer after a spec sheet, a buyer asking which units are left, a parent asking about fees — six conversations that start on a website or a screen rather than in a messaging app.
What a building-materials counter gets asked
Eleven real message patterns from cement, steel, ply and stone counters — what arrives, what the agent does with it, and what it hands to a person.
Six buyers who cannot name what they need
A worn part and a car model, an MCB rating and a wire gauge, a solar system sized off an electricity bill, RO spares for a service network, and PPE against a factory's own standard.
A rate that was only true this morning
Mandi units, a rate that changes overnight, and orders that are really dates — eight patterns from spice wholesalers, poultry and fish counters, sweet shops, bakery suppliers and flower mandis.
What it refuses, and who decides
Discounts, credit terms, schemes, freight waivers and a disputed rate — eight asks where the useful behaviour is a refusal, and where the line sits is your setting rather than ours.
Orders that were never typed
A photographed chit with two lines struck out. A forty-second voice note with a greeting in front of it. What arrives when a buyer does not fill in a form — and what the agent does with each.
It books. It does not diagnose.
Finding a specialist, checking which hospital takes an insurer, booking a lab slot, moving an appointment — and the one thing it refuses outright, which is the part worth checking.
One brain, wherever the conversation starts
Tally, Marg, Busy, a Google Sheet, your own Android app, a loyalty card at the counter, a WhatsApp group of two hundred retailers — the systems a business already runs, and what connects to what.
It answers in the language it was asked in
Fifteen real messages from Chennai, Rajkot, Ludhiana, Kochi, Cuttack and Hyderabad — in native script, in Roman script, and in both at once — and what the agent does with each.
What an online seller's inbox looks like
Fourteen real message patterns from marketplace sellers, resellers and the wholesalers behind them — a screenshot, a design number, a set-list, and what the agent does with each.
The parts of an order nobody should automate
A cancellation, an angry message at nine at night, a return with a photograph — five points in an order's life where the correct behaviour is to stop and fetch a person.
When the business reaches out first
A new price list every retailer can read and order from, dead stock offered to the people who already bought it, festival pre-books, and waking a retailer who went quiet sixty days ago.
Payments, promises and the ledger
A UTR screenshot at midnight, a part payment across three invoices, an outstanding balance somebody disputes — seven money conversations, answered from your books rather than estimated.
Thaan, ratio packs and design numbers
Fabric sold by the thaan, footwear that only ships in size ratios, sarees ordered by design number, and a reel screenshot that means “this one, size M, twenty pieces”.
The same brain, different permissions
A field rep asking for a retailer's outstanding, a picker asking where a SKU is, an owner at eleven at night asking what sold today — plus the widget on this site, and a missed call that becomes a chat.
A photo of a tile from a hotel lobby
The finishing trade arrives as pictures and documents — a tile photographed somewhere else, a shade code off a fan deck, an architect's BOQ with sixty lines, and pipe sizes in three vocabularies at once.
The order after it leaves the counter
Bilty numbers, a challan that closes itself, a short-delivery dispute with a photograph, and the van, the headset and the weighbridge — eight patterns from the half of the job that happens after the order is confirmed.
Four questions it is built to refuse
A batch and expiry question, an MSDS question, a crop problem described instead of named, and a bolt with no markings — four trades where a confident wrong answer is not a bad answer, it is a hazard.
A distributor's inbox, line by line
What arrives at a wholesale counter on an ordinary day — a voice note, a photographed list, a route-day question — and where each one ends up in Tally, Marg or Busy.