Tiles & sanitaryware · 4 entries
A finishing-trade buyer is usually standing in a half-built room or a showroom, and what they send is what they can see. A photograph of a tile they liked, a shade code torn off a fan deck, a sixty-line BOQ their architect emailed. None of it carries your item codes, and all of it has to end up priced at the right tier.
It reads what is in the image and matches against your own catalog — a shade code, a size, a series name. Where the photo is not enough to be certain, it says what it can see and hands the enquiry to a person with the image attached, rather than naming the closest-looking product in your range.
Getting a finish approximately right is a room that has to be redone.
Two cases where the buyer cannot name what they want and should not have to
— a finish seen somewhere else, and no name for it anywhere
Ye tile hai kya? Photo bhej raha hoon
UC-047HINGLISHMORBIPALANQUIN
What you'll observe
Matched against your own range on what the image actually shows — size, finish, series where it is legible. Where it cannot be sure, a person gets the photo rather than the buyer getting a confident near-match.
A near-match in tile is the worst kind of wrong: it is only obvious after the floor is laid.
— the photo shows the room; the code is the actual answer
What you'll observe
The code is read and looked up in your own shade list, with the photograph treated as context rather than as the source of the colour. A shade judged from a phone photo is a shade judged under whatever light was in that room.
Two cases where the problem is volume and naming rather than recognition
— a PDF that needs to come back as a priced quotation
What you'll observe
Read line by line against your catalog and priced at that dealer's tier. Lines it cannot place come back as a short list to resolve, not buried inside a quotation that looks complete.
— the same message using two measurement systems and a legacy name
4 inch wala pipe, 20 nos, aur woh 110mm bend
UC-051HINGLISHRAJKOTPALANQUIN
What you'll observe
All three read against what you actually stock, because in this trade they are genuinely the same conversation. Where a size is ambiguous between two of your items it is confirmed rather than picked.
Accurate enough to be useful and never treated as certain. It works from what is legible — size, finish, a series name, a code — and where those are not readable it says so and passes the image to a person. The design goal is that it never names a product it is not sure of, because in finishing goods the error surfaces after installation.
It drafts the pricing against your catalog at that buyer's tier, and returns the lines it could not match separately. Your team approves before it goes out — a sixty-line quotation is exactly where one silently wrong line hides best.
No, and it is not something they should have to stop doing. Trade names, inches and millimetres are read against your own catalog. A system that requires the buyer to learn your item codes has moved the work onto the customer.
Ask it: “Ye tile hai kya? Photo bhej raha hoon.”
You're talking to the product. Nothing you send is added to any business's catalog.