Warranty Claim Handling on WhatsApp for Distributors
Buyers raise warranty claims on WhatsApp. TarkApp captures the item and the details, links the original sale, and routes it to your team to process.
When a buyer raises a warranty claim, TarkApp captures the item and the complaint, links it to the original sale where it can, and routes a structured claim to your team — so warranty handling starts from a real record instead of a vague message.
Warranty complaints filed against the original sale, ready to process.
Warranty Claim Handling on WhatsApp for Distributors
Warranty claims arrive as half a story — "this piece stopped working, replace it" — with no bill, no date, no detail. Your team then spends days extracting the basics before they can even decide whether the warranty applies, and the buyer reads the delay as a runaround.
A complete claim from the first message
When a buyer raises a warranty issue on WhatsApp, TarkApp captures the item, the fault, and any photo or reference, and links the claim to the original sale where your ERP has the history. Your team receives a structured claim with the purchase attached, instead of a one-line complaint to chase down.
When the sale can't be identified automatically, TarkApp asks the buyer for the bill or purchase details up front, so the record is complete before it reaches a person.
Assembled by TarkApp, decided by you
Whether a warranty applies is a judgement your team owns. TarkApp does the collection and linking so that judgement is made quickly and from facts — it never approves or rejects a warranty claim itself. The buyer gets a prompt, professional intake; your team gets a case that is ready to process.
See how TarkApp handles this on your WhatsAppHow TarkApp compares
| Step | Manual handling | With TarkApp |
|---|---|---|
| Buyer raises claim | Free-text, incomplete | Captured in structure |
| Original sale | Hunted for by hand | Linked where available |
| Processing | Slow back-and-forth | Starts from a record |
Frequently asked
Can TarkApp find the original sale?
Where the buyer's history is available in your ERP, TarkApp links the claim to the original invoice. If it can't identify the sale, it asks the buyer for the bill or purchase details rather than guessing.
Does TarkApp approve warranty claims?
No. TarkApp captures and structures the claim and routes it to your team. Whether the warranty applies is your team's decision, made from the record TarkApp assembles.
What details does it collect?
The item, the nature of the fault, and any photo or reference the buyer provides — enough for your team to assess the claim without a back-and-forth.