Transit Damage Claims via WhatsApp for Distributors
Buyers report breakage with a photo on WhatsApp. TarkApp logs the damage claim against the order with the image attached and routes it to your team.
When a buyer reports goods damaged in transit, TarkApp reads the message and photo, logs a damage claim against the original order with the image attached, and routes it to your team to assess — so nothing is settled from a blurry memory.
Breakage photos filed against the order, ready for your team to judge.
Transit Damage Claims via WhatsApp for Distributors
Goods break in transit, and the proof is a photo sent once, at night, into a busy WhatsApp number. By the time anyone looks, the image is buried, the order it relates to is unclear, and the buyer is frustrated at having to explain the whole thing again.
The photo becomes a filed claim
When a buyer reports damage, TarkApp reads the message and the photo, creates a transit-damage claim against their original order, and keeps the image attached. Your team opens a single record with the evidence and the matching order lines already together, instead of asking the buyer to resend everything.
If only part of a consignment arrived broken, the buyer can say so, and TarkApp records the claim against exactly those items.
You keep the judgement call
Whether a damage claim is honoured is a commercial decision, so TarkApp does not make it. It does the filing — recognising the complaint, building the claim, attaching the photo and the order — and routes it to your team to assess. The buyer feels heard immediately; you still decide.
See how TarkApp handles this on your WhatsAppHow TarkApp compares
| Step | Manual handling | With TarkApp |
|---|---|---|
| Buyer reports damage | Photo lost in chat | Filed as a claim |
| Evidence | Re-requested days later | Attached on arrival |
| Decision | From memory | From the record, by a person |
Frequently asked
Does the buyer need to fill a form?
No. The buyer sends a photo and a line of text the way they already would. TarkApp turns that into a structured damage claim linked to their order.
Who decides if the claim is valid?
Your team does. TarkApp assembles the claim with the photo and the order, then routes it to a person to assess and approve. It never approves a damage claim on its own.
Can it handle claims for part of a consignment?
Yes. The buyer can report that only some items arrived damaged, and TarkApp records exactly what they claim against the matching order lines.