Handle Shortage Claims on WhatsApp for Distributors
A buyer says items are missing from the delivery. TarkApp logs the shortage claim against the original order and routes it to your team to settle.
When a buyer reports a short delivery on WhatsApp, TarkApp captures the claim against the original dispatched order — which items, how many — and routes it to your team with the order already attached, so the shortage is settled from facts, not memory.
Short-supply complaints logged against the real order, not a chat thread.
Handle Shortage Claims on WhatsApp for Distributors
Short deliveries are a fact of wholesale life, and they turn into arguments because the evidence is scattered. The buyer says four cartons were missing; the complaint is buried in a chat thread; nobody can quickly line it up against what was actually dispatched. Weeks later it is settled on trust rather than fact, and someone loses money.
Every claim tied to the real order
When a buyer reports a shortage on WhatsApp, TarkApp captures it as a proper claim — which items, how many — and attaches it to that buyer's original order in your ERP. Your team opens one record that already shows what was dispatched next to what the buyer says arrived, instead of scrolling through days of messages.
Buyers can add a photo or a list of what actually landed, and TarkApp keeps it with the claim so the evidence lives in one place.
Prepared automatically, settled by a person
A shortage claim moves money, so TarkApp never closes one on its own. It does the tedious part — recognising the complaint, building the claim, attaching the order and the buyer's evidence — and routes it to your team to verify and settle. You get the speed of instant capture with none of the risk of an automatic payout.
See how TarkApp handles this on your WhatsAppHow TarkApp compares
| Step | Manual handling | With TarkApp |
|---|---|---|
| Buyer reports shortage | Lost in chat history | Captured as a claim |
| Linking to the order | Searched manually | Attached automatically |
| Settlement | He-said-she-said | Reviewed from the record |
Frequently asked
How does TarkApp know what was actually sent?
TarkApp ties the buyer's complaint to their original order in your ERP, so the claimed shortage is compared against what was dispatched — not reconstructed from a long chat thread.
Does TarkApp settle the claim automatically?
No. Shortage claims affect your money, so TarkApp records the claim with the order attached and routes it to your team to verify and settle. It prepares the case; a person decides.
Can the buyer send a photo of what arrived?
Yes. Buyers can send a photo or list of what they received, and TarkApp attaches it to the claim so your team reviews the evidence in one place.