Scheme & Discount Requests on WhatsApp
Buyers ask for schemes and extra discount on WhatsApp. TarkApp applies the schemes they're eligible for and routes real negotiations to your team.
When a buyer asks about schemes or discount, TarkApp applies the offers they're genuinely eligible for from your ERP and routes anything beyond that — a real negotiation — to your team, so eligible schemes are honoured and pricing stays under your control.
Eligible schemes applied automatically; negotiations go to a human.
Scheme & Discount Requests on WhatsApp
Schemes are how wholesale margins are won and lost, and on WhatsApp they turn into chaos. Buyers ask for offers they may or may not qualify for; salespeople either miss a scheme the buyer was entitled to, or cave and give away discount they shouldn't. Either way, pricing discipline slips.
Eligible schemes, applied every time
When a buyer asks about schemes, TarkApp checks their account and your active offers and applies exactly what they qualify for. A buyer entitled to a scheme always gets it — no missed offers from a tired salesperson — and a buyer who isn't entitled isn't quietly given one.
You define the rules for who qualifies for what; TarkApp follows them precisely, so your scheme policy is applied the same way to every buyer.
Negotiations stay with your team
When a buyer pushes past their eligibility and starts negotiating, that is a human decision. TarkApp recognises it, stops, and routes the request to your team with the full context, so a person decides on any extra discount. Eligible schemes are honoured automatically; your margin is never given away by a machine.
See how TarkApp handles this on your WhatsAppHow TarkApp compares
| Step | Manual handling | With TarkApp |
|---|---|---|
| Buyer asks for a scheme | Checked manually | Eligibility applied |
| Eligible offer | Sometimes missed | Always honoured |
| Negotiation | Ad-hoc over chat | Routed to your team |
Frequently asked
Will TarkApp give away discount on its own?
No. TarkApp only applies schemes the buyer is genuinely eligible for under your rules. Any request beyond that is routed to your team — it never invents a discount.
How does it know which schemes a buyer qualifies for?
TarkApp checks the buyer's account and the active schemes in your ERP, and applies what they qualify for. You define the rules; TarkApp follows them.
What happens when a buyer pushes for more?
That's a negotiation, and TarkApp hands it to your team with the context attached, so a person makes the call on any extra discount.